Frequent Asked Questions About Maid Services

Here are just a few of the frequently asked questions we hear at Walo Maids. If you don't see your question, please callĀ us at: 214-390-3387

How is your service guaranteed?

We guarantee every single job. If for some reason you are not happy, just call us within 24 hours and we will come back and make it right at no additional charge.

 

Is your Company fully insured?

Yes.

Walo Maids is fully bonded and insured and should any damage or breakage occur we will be entirely responsible for fixing or replacing the item. Please make sure to notify Walo Maids up to 48Hrs after your service about any damaged items so that we can assess the situation and replace them if necessary. Walo Maids will not be responsible for replacing or fixing any items if customer fails to notify Walo Maids within 48Hrs after Schedule Cleaning Service.

 

Who does Walo Maids hire to clean my place?

Our staff consists of employees, not contractors. Each employee undergoes an extensive background screening and drug testing and are fully trained, regardless of previous experience, to perform the highest quality job possible to our clients.

Every team member will be wearing a Walo Maids uniform and our jobs are randomly supervised to ensure quality and safety procedures.

 


Should I do anything before my cleaning service?

Though not necessary, we ask that you pick up clothing, toys and other household items prior to our visit. This ensures a greater amount of time focused on cleaning.

 

Am I liable if an employee becomes injured?

No. We are responsible for any liability with regard to work-related injury.

 

Do I need to be home when you clean?

Since most of our cleanings occur during business hours (8AM to 6PM) our clients are generally not home. Should you provide us with a copy of your keys we will keep it at our office in a locked safe. Each key will be individually coded and cross-referenced to ensure your privacy and safety. You can always leave your keys in a pre-arranged safe place so that only you and our team will know where it is; however it is not a very safe system and we do NOT encourage this practice. Should you decide not to provide us with a copy of your key and are not home when our team arrives, a lock-out fee of $25 will be applied.

 

Do I need to provide cleaning products or equipment?

No, you do not need to provide any products or equipments. Our team will be fully equipped to perform your cleaning. However, if you would like us to use any particular product or equipment of your choosing we will be glad to accommodate your request. Please let our staff know when placing the order.

 

What if I'm allergic to any cleaning product?

When placing the order, we have a special field on our form called "Comments" where you will be able to write any specific requests you may have. Make sure to let us know which products you would NOT want us to use on your cleaning and if you would like us to use any of your own products.

 

Can I request a specific time for my service to be performed?

When placing the order, you will be able to choose from 3 different time-slots. (8AM-11AM, 11AM TO 2PM, 2PM TO 6PM). That is the time our team will arrive at your place. Even though this is just an estimated time and it is not 100% guaranteed, in the great majority of cases WE ARE able to get to your place and perform the service in the requested time-slot. If you MUST have the service performed on that specific time, make sure to let us know on the "Comments" field of our form when placing the order and we will do our best to accommodate you.

 

What if I need to reschedule my appointment?

No problem. Just make sure to notify us at least 48 hours before your appointment so we can reschedule your appointment for you. If you fail to notify us, a $25 rescheduling fee may apply.

 

How do I pay form my services?

All payments are due prior to service is rendered, usually when scheduling on your service on our website. We accept all major Credit Cards and PayPal. Your Privacy is very important to us. All of our transactions are done through our website under a secure and encrypted 256-bit SSL protocol. We DO NOT store any credit card information to meet the PCI compliance. We DO NOT share or sell your email address; it is used with the sole purpose of communicating details of services requested by you.

 

What if my home cleaning falls on a holiday?

If we are unable to perform the service on the specified date we will notify you so we can reschedule with you.

 

What happens if I requested regular scheduled visits and stop?

In order to get our special prices for continuous cleaning, all of our continuous cleaning services are sold in bundle. We DO NOT sign contracts. For example: Our individual one-time cleaning is regular price, but if you have decided to purchase a cleaning package, this price would be discounted. Should you decide to cancel at any time after the first cleaning has been performed, the regular pricing will apply.

 

What happens if my utilities are off the day of the cleaning?

If your utilities are off and we are unable to clean, we will reschedule your service for a different day at no cost but a $25 scheduled cleaning fee will apply.

 

What do I have to do with my pets the day of the cleaning?

We have no problem cleaning with pets inside your home. However, you need to keep your pets in a safe place due to safety reasons. If you have an aggressive pet, please let us know and secure the pet sp that our employees are not endangered.

 

Is there anything you will NOT clean?

Our maids service will not clean human, pet or medical waste due to sanitary reasons.

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